RT Book, Section A1 McLeod, Lisa A1 Keren, Ron A2 Zaoutis, Lisa B. A2 Chiang, Vincent W. SR Print(0) ID 1146112394 T1 Variation in Healthcare T2 Comprehensive Pediatric Hospital Medicine, 2e YR 2017 FD 2017 PB McGraw-Hill Education PP New York, NY SN 9780071829281 LK accesspediatrics.mhmedical.com/content.aspx?aid=1146112394 RD 2024/04/20 AB If all variation were bad, solutions would be easy. The difficulty is in reducing the bad variation, which reflects the limits of professional knowledge and failures in its application, while preserving the good variation that makes care patient centered. When we fail, we provide services to patients who don’t need or wouldn’t choose them while we withhold the same services from people who do or would, generally making far more costly errors of overuse than of underuse.Mulley AJ. Improving productivity in the NHS BMJ 2010